4.1 Diagnostic Fee

We charge a diagnostic fee (typically £20) to assess your device and identify the problem. This fee is waived if you proceed with the repair. If you choose not to proceed, the diagnostic fee is payable.

4.2 Fixed-Price Quotes

After diagnosis, we'll provide a fixed-price quote for the repair including parts and labour. This price is guaranteed - we won't increase it unless you request additional work or we discover new issues not visible during diagnosis.

4.3 Additional Work

If we discover additional problems during repair, we'll contact you for approval before proceeding with any extra work. You won't be charged for work you haven't authorized.

4.4 Quote Validity

Quotes are valid for 30 days. After this, prices may change due to parts cost fluctuations. If you want to proceed after 30 days, please contact us for an updated quote.

💳 Payment Methods

We accept cash, card payments, and bank transfers. Payment is due when you collect your repaired device.

⏰ Payment Timing

Full payment must be made before your device is returned to you. We cannot release equipment until payment is received.

📄 Invoices

A receipt/invoice will be provided upon payment. Keep this for warranty purposes and your records.

⚠️ Late Payment

If you don't collect and pay for your device within 30 days of notification, we reserve the right to charge storage fees or dispose of the equipment (see section 11).

7.1 Your Responsibility

YOU are responsible for backing up your data before bringing your device to us. We strongly recommend having at least two backups of any important files, photos, documents, or other data.

We are NOT responsible for any data loss that occurs during repair, even if we take every precaution.

7.2 Data Loss Can Occur

Data loss can happen during repairs due to:

• Failed hard drives or SSDs
• Corruption during Windows reinstallation
• Hardware failures
• Required formatting or partition changes
• Unforeseen technical issues

7.3 Data Recovery Services

If you haven't backed up your data and need it preserved, we offer data backup services before repair work begins (additional charge). This is optional but highly recommended.

7.4 No Liability for Data

By leaving your device with us, you acknowledge that we are NOT liable for any data loss, corruption, or deletion. This applies even if data loss occurs due to our error. We cannot recover lost photos, documents, or files if they weren't backed up.

8.1 Our Warranty

We provide a 3-month warranty on all repairs and replacement parts (unless otherwise stated). This covers:

• Defective replacement parts
• Failure directly related to the repair we performed
• Workmanship issues with our installation

8.2 What's NOT Covered

Our warranty does NOT cover:

• Damage caused after you collected the device (drops, liquid spills, etc.)
• Issues unrelated to the original repair
• Normal wear and tear
• Damage caused by viruses or malware
• Software issues not related to the repair
• Parts that were already faulty but not part of the repair
• Modifications or repairs done by others after our work

8.3 Manufacturer Warranties

New parts come with manufacturer warranties (typically 1-3 years depending on the component). We'll provide warranty details with your receipt.

8.4 Claiming Warranty

To claim under warranty, bring the device back with your original receipt. We'll assess the issue and repair/replace free of charge if it's covered. If it's not warranty-related, we'll provide a quote for the new work.

9.1 Maximum Liability

Our maximum liability for any claim is limited to the amount you paid us for the service that caused the issue. We are not liable for consequential losses, lost business, lost data, or lost profits.

9.2 Pre-Existing Faults

We're not responsible for pre-existing faults, wear, or damage that wasn't part of the repair we performed. We'll inform you of any additional issues we discover, but we're not liable for them.

9.3 Data and Software

We are NOT liable for loss of data, software, settings, or configurations. See section 7 regarding data backup.

9.4 Your Statutory Rights

Nothing in these terms affects your statutory rights as a consumer under UK law (Consumer Rights Act 2015). Services must be performed with reasonable care and skill.

11.1 Collection Period

Once your repair is complete, we'll contact you to arrange collection. You should collect your device within 14 days of notification.

11.2 Storage Fees

After 30 days, we may charge a storage fee of £5 per week. After 90 days, we reserve the right to dispose of uncollected items to recover costs.

11.3 Abandoned Equipment

If we cannot contact you after 90 days despite reasonable attempts (phone, email, registered letter), equipment will be considered abandoned and disposed of. We are not liable for abandoned items.

Before Work Starts

You can cancel at any point before we start work. Only the diagnostic fee (if applicable) is payable. No other charges apply.

After Work Starts

If work has begun (parts ordered, labour started), you'll be charged for work completed and any non-returnable parts. We'll calculate this fairly.

Refunds

If we cannot fix the problem after reasonable attempts, we'll refund your payment (minus diagnostic fees and any non-returnable parts already purchased).

Consumer Rights

Under the Consumer Rights Act 2015, services must be performed with reasonable care and skill. If we fail to meet this standard, you have legal rights to remedies, repeat performance, or price reduction.

16.1 Quality Parts

We use quality replacement parts from reputable suppliers. We don't use the cheapest parts available - we prioritize reliability and longevity.

16.2 New vs Refurbished

We typically use new parts unless otherwise agreed. If a refurbished part makes sense for cost reasons, we'll discuss this with you first.

16.3 Old Parts

Replaced parts (especially hard drives containing your data) will be returned to you unless you specifically request disposal. We can securely wipe drives before disposal if requested.