Privacy Policy for Ness PC Repairs. Learn how we collect, use, and protect your personal information in compliance with UK GDPR regulations.
Privacy Policy
How We Protect Your Personal Information
Last Updated: 26/10/2025
At Ness PC Repairs, we take your privacy seriously. This policy explains what personal information we collect, how we use it, and your rights under UK data protection law (GDPR).
1. Who We Are
Business Name: Ness PC Repairs
Location: Inverness, Scotland
Contact: 01463 718654
Email:
Website: www.nesspc.co.uk
We are a small, independent computer repair business serving Inverness and the surrounding Highlands. When you use our services, we may collect and process certain personal information about you. This policy explains how and why.
2. What Information We Collect
We only collect information that we actually need to provide our services. Here's what we may collect:
📞 Contact Information
- Your name
- Phone number
- Email address
- Home/business address (if applicable)
Why we need it: To contact you about your repair, provide quotes, and arrange collection/delivery.
💻 Device Information
- Device make and model
- Serial numbers (for warranty/insurance claims)
- Description of the problem
- Device passwords (temporary, for testing only)
Why we need it: To diagnose problems, order correct parts, and test that repairs work properly.
💳 Payment Information
- Payment method used
- Transaction date and amount
Why we need it: For our business records and accounting. We do NOT store full card details - card payments are processed securely through our payment provider.
📧 Communication Records
- Emails you send us
- Messages via our contact form
- Notes from phone conversations (if relevant to the repair)
Why we need it: To provide good customer service and keep records of what was agreed.
🔐 Your Data on Your Devices:
When you bring us a computer or laptop for repair, we may temporarily access your files or see data on your device during testing. We never deliberately look at, copy, or share your personal files. We only access what's necessary to diagnose and fix the problem. If we need access to personal areas of your computer, we'll ask permission first.
3. How We Use Your Information
We use your information only for these purposes:
✅ Providing Our Services
To repair your device, communicate about repairs, provide quotes, arrange collection/delivery, and handle payments.
✅ Business Records
To keep records for accounting, tax purposes, and warranty tracking as required by law.
✅ Responding to Enquiries
To answer questions via phone, email, or our contact form.
✅ Improving Our Service
To understand what services customers need and how we can improve. This is anonymized - we look at patterns, not individuals.
❌ What We DON'T Do:
- We don't sell your information to anyone
- We don't send marketing emails without your permission
- We don't share your data with third parties (except as required by law)
- We don't use your data for automated decision-making or profiling
4. Legal Basis for Processing
Under GDPR, we need a legal reason to process your data. Here are ours:
⚖️ Contract Performance
When you ask us to repair your device, we need your information to fulfill that contract (the repair service).
📋 Legal Obligation
We're required by law to keep financial records for tax and accounting purposes for at least 6 years.
💼 Legitimate Interest
We have a legitimate business interest in keeping customer records to provide good service and protect against disputes. We balance this against your privacy rights.
5. How Long We Keep Your Information
We don't keep your information longer than necessary:
6. How We Protect Your Information
We take security seriously:
Secure Storage
Paper records kept in locked premises. Digital records password-protected and backed up securely.
Limited Access
As a small business, only I have access to customer information. No information is shared with staff or third parties unnecessarily.
Secure Website
Our website uses HTTPS encryption. Contact forms are transmitted securely. We don't store card details.
7. Your Rights Under GDPR
You have important rights over your personal information:
📋 Right to Access
You can ask to see what information we hold about you. We'll provide this within 30 days, free of charge.
✏️ Right to Correction
If any information we hold is wrong, you can ask us to correct it.
🗑️ Right to Erasure ("Right to be Forgotten")
You can ask us to delete your information, unless we're legally required to keep it (e.g., for tax records).
🚫 Right to Object
You can object to us processing your data for certain purposes (like marketing, which we don't do without permission anyway).
📦 Right to Data Portability
You can ask for your data in a commonly used format to transfer to another provider.
⏸️ Right to Restrict Processing
You can ask us to limit how we use your data in certain circumstances.
📧 How to Exercise Your Rights:
To make any of these requests, simply contact us:
Email:
In Person: Visit us in Inverness
We'll respond within 30 days. There's usually no charge for this.
8. Cookies & Website Tracking
Our website uses cookies to improve your experience and support our business:
🍪 Essential Cookies
These are necessary for the website to function (e.g., contact form, security, remembering your cookie preferences). You cannot disable these without affecting website functionality.
📊 Google Analytics
We use Google Analytics to understand how visitors use our website - which pages are popular, how long people stay, etc. This helps us improve our site. The data is anonymized and we cannot identify individual visitors.
You can opt out using browser settings or the Google Analytics Opt-out Browser Add-on.
💰 Google AdSense
We display ads through Google AdSense to help support our business. Google may use cookies to show you relevant ads based on your browsing history across different websites. These are third-party cookies controlled by Google.
You can control ad personalization through Google's Ad Settings or opt out at aboutads.info.
For more detailed information, please see our Cookie Policy.
9. Third-Party Services
We may use these third-party services, which have their own privacy policies:
- Email Provider: For sending and receiving emails (e.g., Gmail, Outlook)
- Website Hosting: Where our website is hosted
- Payment Processor: For card payments (they handle card details securely, we never see full card numbers)
- Accounting Software: For keeping financial records
We only use reputable providers who comply with GDPR. We don't give them permission to use your data for their own purposes.
10. Children's Privacy
Our services are not directed at children under 16. If a parent brings in a child's device for repair, we deal with the parent/guardian, not the child. We don't knowingly collect personal information from children.
11. Changes to This Policy
We may update this privacy policy from time to time to reflect changes in how we work or legal requirements. If we make significant changes, we'll post a notice on our website. The "Last Updated" date at the top shows when this policy was last revised.
12. Complaints
If you're not happy with how we've handled your personal information, please contact us first so we can try to resolve it. If you're still not satisfied, you have the right to complain to:
Information Commissioner's Office (ICO)
Phone: 0303 123 1113
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
13. Contact Us About Privacy
If you have any questions about this privacy policy or how we handle your information, please get in touch:
📧 Privacy Enquiries
Email:
Visit: Ness PC Repairs, Inverness
We'll respond to privacy requests within 30 days
Simple Summary:
We collect only what we need to fix your computer and run our business. We keep it secure, don't share it with anyone, and delete it when we no longer need it. You have full rights to access, correct, or delete your information at any time.
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This privacy policy is written in plain English to be as clear as possible. If you need clarification on anything, please don't hesitate to ask.
